Automating Customer Service using Hybrid AI chatbots and conversational tools

Elegant customer service is one of the most critical factor that determines the success of a brand and the business attached to it. From a customer’s perspective, what define a good customer service is the following three elements. Speedy resolution of their grievances. Resolution for problems within a single interaction. Friendly customer service agent. Of […]

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AI Conversational Tools to Improve Citizens’ Experience by Making Government More Responsive!

When we interact with our government, we expect those experiences to meet a higher standard of quality, just like any other services. Unfortunately, the public sector often fails to meet those standards. Government agencies and civic bodies must find a way to improve their service and efficiency. Finding modern ways of engaging with the citizens, […]

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How Hybrid AI conversational tools can enhance your sales

Hybrid AI conversational tools influence the performance of any business through its bounce rate. For online businesses, the bounce rate refers to the number of single-page sessions compared to all sessions on the website. For offline businesses such as retail stores, it is measured as the ratio of store visitors who did not make any purchase against […]

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