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Guidelines For Choosing Outsourcing Partners

  • by Mahadevan on Mon Oct 10

Today the world has embraced outsourcing as a practice that keeps the global economy moving and growing. Outsourcing is an act of hiring third-party outsourcing partners competent enough to handle tasks and operations and provide service to a company. The real motive behind outsourcing is to increase the organization’s capacity for growth and change and assure quality results.

Azim Premji, Chairman of Wipro, said,” The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity and reduce work cycles.”

To stay abreast of the growing trends and surging technology, we must focus on leveraging the benefits of resources globally and bringing value to our business or company. As a business owner, keeping track of all the latest outsourcing trends is a must to help your organization’s overall productivity and profitability. In this blog, we will focus on the major advantages businesses can have if they have efficient outsourcing partners.

  • What is Outsourcing?
  • Why Outsourcing Became A Better Option For Companies?
  • Popular Outsourcing Types
  • How Do Companies Benefit From Outsourcing?
  • Points To Consider While Choosing Outsourcing Partners

What is Outsourcing?

Outsourcing is a basic business practice of hiring a third party to perform services or create products previously performed by the company’s employees and staff. Outsourcing is a practice that is commonly used by businesses to save money. 

Common outsourcing trends we follow today were recognized as a business strategy for the first time in 1989 and quickly became an integral part of many businesses. It is said that outsourcing creates an incentive for businesses and companies to allocate resources where they are most effective and that these outsourcing trends contribute to the global preservation of free-market economies.

Why Outsourcing Became A Better Option For Companies?

To effectively outsource responsibilities, a company must focus on business partnerships and logistics. Outsourcing is a partnership, not a project, and it is about managing relationships rather than service-level agreements. Maintaining and securing a trustworthy relationship is critical in outsourcing efforts, and it is more difficult than establishing service levels and relationships.

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Outsourcing can significantly reduce labor costs for businesses. When a company chooses outsourcing partners, it enlists the assistance of non-affiliated outside organizations to complete specific tasks. Organizations that usually take on outsourcing projects might have different compensation structures for their employees than the outsourcing company, allowing them to complete the work for less money. This allows many companies to choose to outsource because it results in a reduction in labor costs.

For instance, a bank that outsources its customer service operations. In this case, all customer inquiries or complaints about its online banking service would be handled by a third party. Outsourcing main business operations is often a complex decision to make. But, in most cases, it would be the most effective in allocating capital, considering consumer demand and cost-saving characteristics.

Popular Outsourcing Types

Some specialized business functions lend themselves particularly well to their outsourcing partners. These are some of the most popular types of outsourcing. Here are some of the most popular outsourcing types: 

Engineering process outsourcing: This process entails delegating specific engineering functions and tasks to an outside team. Some automotive companies outsource product development to access new markets and improve quality.

Information technology outsourcing: Some businesses outsource IT services such as software development, application development, telecommunications, or technical support, such as call centers and customer support, to an external provider.

Knowledge process outsourcing: The process includes outsourcing core business processes such as bookkeeping, data entry, marketing research, intellectual property research, or content creation.

Legal process outsourcing: While not every company has a lawyer on their staff list, most businesses will require legal services at some point. Some businesses outsource legal processes to third-party lawyers who can handle non-substantive legal tasks.

Recruitment process outsourcing: Many businesses hire third-party organizations to help them find new employees. Recruiters are responsible for locating, screening, shortlisting, and interviewing qualified candidates.

Human resource outsourcing: Payroll, background checks, policy manual updates, benefits administration, and staffing can all be outsourced to human resource professionals.

How Do Companies Benefit From Outsourcing?

Now that you know the best outsourcing trends of the year, we can look at the various advantages of choosing the best outsourcing partners.

Cost Reductions

Outsourcing third-party providers can result in significant cost savings due to lower labor costs. The company also benefits because it can easily establish itself in those markets by outsourcing to a local supplier.

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Enhanced Capabilities

Outsourcing allows a company to benefit not only from the expertise of its partners but also from the wealth of available resources. For example, when Apple outsources production to Foxconn, it gains access to factories in Europe, America, and Asia.

Efficiency & Innovation

Outsourcing brings new additional resources into the project resulting in faster work and innovative practices. For example, Outsourcing gives you access to top-tier experts and cutting-edge software or support without the overhead costs of hiring permanent employees.

Focus on Core Activities

Outsourcing helps businesses to plan and execute more effective projects, experiment, and find new, unusual solutions. It helps businesses to focus more on their core activities, including planning, research, brand building, sales and marketing, business process optimization, etc. 

Risk Management

Outsourcing companies ensure reduced risk, and the experts plan and mitigate potential risks to help companies plan prevention.

Time Zone Advantage

The company can operate round the clock by outsourcing production, particularly to other countries. This can be a significant benefit for a company that requires 24 hours customer assistance and support. Customers may require assistance late at night, so having someone to assist is critical if the company wishes to maintain a high level of service.

Business Agreement

A well-designed business agreement is critical to the success of your software development outsourcing. The IT contract must reflect what was agreed upon during negotiations, specify the project scope, exit strategy, rights and responsibilities, knowledge transfer, and focus on business outcomes that both parties want to achieve.

Points To Consider While Choosing Outsourcing Partners

After knowing all about the trends and benefits of outsourcing, let’s learn how to select the best outsourcing partners who can help you grow your business and compete in these ever-changing times. Below is the list of points to remember while hiring your outsourced partner.

Service and pricing comparison

One of the key advantages of outsourcing is the cost. Your company’s bottom line will benefit from lower labor costs. However, you get what you pay for, and going with the cheapest vendor is not always a good idea. Compare the services offered, what is included, the type of employees you will receive, where they will be located, and how they compare to other companies. It is important to consider factors other than price.

Location and Expertise

Outsourcing should always be done depending on your needs. Working beyond local time zones will ensure round-the-clock productivity, whereas local locations help better team communications. You should also choose outsourcing partners with the necessary skills and knowledge that deliver results according to the business requirements.

Infrastructure

Many outsourcing providers perform their operations overseas to build their expertise and infrastructure; therefore, choose a partner who uses updated networks and handles work accurately.

Reputation

While many strong vendors may lack the marketing strategies and budget to get their names to reach out to potential clients, you can find a lot from their clients’ opinions. Now it’s much easier to understand what customers think about a vendor from social media and website testimonials. After evaluating the firm’s reputation, you can easily decide how to outsource your business.

Project Scope

Many businesses use different marketing channels to grow, and handling all operations at once becomes difficult; therefore, depending on outsourcing to cut off some tasks becomes easy.

Communication

Communication is critical to the success of an outsourced project, especially while outsourcing. It is preferable to look for an outsourcing company that wants to help your business succeed rather than one that is only interested in task fulfillment. For example, would they be proactively reaching out about improvement initiatives, cost-cutting ideas, accomplishments, internal controls, and other similar actions is very important in outsourcing.

Concluding Thoughts

Outsourcing is one of the fastest-growing industries in the global ecosystem. Outsourcing trends have motivated companies to work on their strengths and leave their weakness to the best of the lot. Companies are now taking efforts to improve their talents, embrace rare talents and improve transparency to support outsourcing businesses. The evolving trends in outsourcing are helping companies hit the bull’s eye with its perfect assistance.

As a business owner, it is a must to keep track of the growing trends and stay in the game. The outsourcing industry continues to adapt to the challenges faced by the present times, and therefore we must not be left behind.

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Mahadevan

Mahadevan’s experience expands to over 7 years as a passionate and team-oriented leader in global corporate management, strategy, sales, ... Read more

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