Today, the operations at enterprises are witnessing a wave of digital disruption led by automation. Robotic Process Automation or RPA solutions is one of the most sought innovations by organizations to reduce operational costs and improve process compliance. In simple terms, RPA can be explained as the automated performance of high volume, low value-added tasks by software applications called robots or bots as they are widely known. These processes can be scaled up or scaled down as per the need of the organization without worrying about increased cost or managerial overheads. The primary need for RPA is that the tasks which are to be executed automatically, need to be process oriented.
The onset of RPA led to a slew of innovative business process automation in several industries such as finance, healthcare, marketing and so on. It enabled enterprises to free up human resources for more complex tasks rather than engaging them on mundane and repetitive process tasks. Since RPA can be implemented on existing software systems without disrupting their workflow, it has been proven to reduce costs by almost 60 percent in industries within a time-span as short as 9 months. This immense potential has created a lot of attention for RPA from the technology industry and now the latest trend is the integration of RPA with Artificial Intelligence.
Artificial Intelligence or AI is all about helping machines think. RPA enables machines to perform software tasks on their own without the need for human help. So, a combination of these two will open a floodgate of possibilities for enterprises. Let us examine a couple of cases where AI enabled RPA can create new possibilities:
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Advancements in hardware innovation along with AI integrated RPA solutions enables healthcare diagnostic processes to be automated significantly. With highly precise image analysis capabilities powered by AI and faster completion of sample analysis by a robot, detection of dangerous medical conditions like breast cancer, diabetes, liver disorders, etc. can be speeded up. In the long run, these would result in portable home-kits for people to do their check-ups at home and identify such medical disorders in earlier stages when they are easier to cure.
The financial sector has enjoyed the benefits of RPA solutions more than any other. With integrated AI, their processes get streamlined and convenient even more. Initial form filling for KYC norms, verification of identity information, information exchange for loan and credit status and much more can be automated. Requests for cheques, printing and dispatching, verification of e-signatures, processing of invoices, etc. can all be made autonomous with AI enabled RPA solutions.
In all major enterprises, employee on-boarding, induction and a host of other HR processes are redundant and consume a fair amount of productive time of HR associates. These processes can be automated with RPA and with integrated AI, conversational interactions can be made possible. This would foster a culture of feedback based employee relations wherein employees could anonymously provide their suggestions and concerns to engagement bots. These bots would then predict overall employee satisfaction levels within the organizations, suggest improvement practices and help to enable a positive workforce culture.
For travel and immigration, today there several redundant and long processes that create a hassle for both authorities and applicants. These include identity checks, filling up of multiple forms having the same information, processing of information manually, checking with federal agencies for the scope of immigration and much more. All these would accumulate into considerable time loss for the applicant. With an AI-enabled RPA process for Visa and immigration management, applicants can check their eligibility for Visa and immigration in other countries on their own. A good number of initial processing and information exchange steps can be automated thereby saving a lot of time. This also extends to identity verification and regulatory compliance wherein AI enabled bots can check federal systems to validate the entry of an applicant into a country based on his or her personal travel and official history of abiding by the law.
In most hotels and smart accommodation facilities, intelligent energy management solutions powered by AI are already helping to save costs. By bringing in RPA, several other processes can be integrated into the AI-powered management system to further improve operations. An example would be automated robots cleaning the room and bathrooms once the guest has left permanently or gone out temporarily, essentially based on the occupancy of the room. While most guests would not like the idea of human workers entering the rooms to clean in their absence, robots would be most welcome to do the same. The same applies to routine hotel maintenance tasks such as periodic maintenance, renewal of vendor contracts, room service for food and beverages and much more. The order taking and response engagements can be automated with RPA and humanized with AI.
AI in RPA is a great choice for enterprises and government authorities to streamline processes and improve performance and reduce costs considerably. With the right guidance, any high-volume, low value process oriented task can be automated at ease. If you believe your operational model has such tasks, then get in touch with us and our consultants will chart out the best AI integrated RPA roadmap for your business.
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